FAQs

• WHEN WILL I RECEIVE MY ORDER?
  Most of our products take 6 - 10 business days to arrive once shipped. Our products are made to order, please allow 72 hours to ship.

• WHERE CAN I TRACK MY ORDER?
  As soon as the product is shipped out, you will receive an email from us with the tracking information and other details pertaining to delivery.

• WHAT IS YOUR RETURN/EXCHANGE POLICY?
  If you are not satisfied with the product, let us know and we'll do our best to make it right You can send an email to Support@MakingMemoriesForever.com  

• DO YOU OFFER REFUNDS?
  Yes! We offer refunds if you meet the following:

1. Items must be sent in the same condition as you receive it using our return label that is provided by our customer service representatives.
2. Email us at Support@MakingMemoriesForever.com.  Include your Name, Order Number, and any information of why you are requesting a refund.  We have a 30 day money back guarantee with some restrictions. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank. See Refund Policy for details. 

• HOW CAN I CONTACT YOU FOR ANY ADDITIONAL QUESTIONS?  Email us at Info@MakingMemoriesForever.com.  We will get back to you within the next 24-48 hours on average.